In its everyday business operations GELS makes use of a variety of data about identifiable individuals, including data about You. In collecting and using this data, the organisation is subject to a variety of legislation controlling how such activities may be carried out and the safeguards that must be put in place to protect it.
Please note, you should read this notice in conjunction with our Terms and Conditions. References to”us”, “we” ,“our” and “GELS” all refer to the GELS (Data Controller).
The controller of your personal data is GELS NV, which is registered under the laws of Curacao. It has a registration number 147340 with registered address at Dr. M.J. Hugenholtzweg /Heelsumstraat, E-commerce Park Vredenberg, Curacao. You can contact us at [email protected]. If You need more information or help with Your Personal Data - contact with our Data Protection Officer at [email protected].
What we collect from You
When you use our services, we may collect personal data including but not limited to:
Why we are doing this
GELS is obliged to process data on the basis of various legal provisions. These include, among other things, tax regulations, anti-money laundering regulations, regulations regarding licensed operators issued by supervisory authorities.
GELS processes your data in order to provide you with the services that are offered on GELS’s site, in order to meet the legal obligations imposed on GELS or to implement so-called a legitimate interest, understood as a perfectly legitimate purpose of data processing, consistent with your rights (e.g. protection of data processing security, prevention of fraud and money laundering, marketing services).
In addition, your data may be used by GELS for the following purposes:
GELS can profile your personal data, which means that GELS can use the information it have collected to tailor the communication addressed to you to your needs. In this case, however, GELS does not use your profiling data to make automated decisions that could affect your legal situation (i.e. GELS do not use algorithms to make decisions that affect your individual rights or affect your rights and the rights arising from the contract between us, e.g. GELS do not place automatic offers based on your behavior in the game).
Personal data may be processed and stored as long as GELS has a legally legitimate interest and this interest overrides your interests and fundamental rights. If the interest of GELS regarding the processing and storage of your data is not superior to your interests and fundamental rights, the data can still be processed and stored if necessary by law. In such cases, the data may be stored only for the purpose of meeting the requirements of legal provisions.
Where we have the appropriate consent or lawful basis and subject to your preferences, some of your personal data can be processed by our 3rd party marketing partners in order to allow us to communicate with all our customers either by (i.e. phone, email, push notifications).This may include Email & SMS sending platform providers, prize or gift suppliers, etc.
Consent for this processing can be removed, in whole or in part, at any time. If you need more information about this - let us know here [email protected]
All our marketing communications, will include instructions on how to opt out of receiving this specific type of marketing communication. It can take up to 48 hours following on from your request for this to be fully carried out.
We will not share your personal data with unrelated third parties to market their products to you without your prior consent.
Telephone calls to and from our Customer Contact Centre can be recorded for training and security purposes along with the resolution of any queries arising from the service you receive.
GELS and its third party partners, such as our advertising and analytics partners, use various technologies to collect information, such as cookies and web beacons.
Where strictly necessary. These cookies and other technologies are essential in order to enable the services to provide the feature you have requested, such as remembering you have logged in.
For functionality. These cookies and similar technologies remember choices you make such as language or search parameters. GELS use these cookies to provide you with an experience more appropriate with your selections and to make your use of the services more tailored.
For performance and analytics. These cookies and similar technologies collect information on how users interact with the services and enable GELS to improve how the services operate. For example, GELS use Google Analytics cookies to help understand how visitors arrive at and browse our products and website to identify areas for improvement such as navigation, user experience, and marketing campaigns.
Social media cookies. These cookies are used when you share information using a social media sharing button or “like” button on our websites or you link your account or engage with our content on or through a social media site. The social network will record that you have done this. This information may be linked to targeting/advertising activities.
Many browsers include their own management tools for removing HTML5 local storage objects.
You will not be able to opt-out of any cookies or other technologies that are “strictly necessary” for the services.
Sharing and Processing your Personal Data
GELS shares information with third parties that help GELS operate, provide, improve, integrate, customize, support and market its services. GELS will ensure that all relationships it enters into that involve the processing of personal data are subject to a documented contract that includes the specific information and terms required by the GDPR.
GELS works with its partners - third-party service providers to provide website and application development, games software, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. These include also software suppliers, payment systems providers, entities dealing with GELS’s service marketing on its behalf, entities segmenting users, or dealing with direct contact with users for GELS. If a service provider needs to access information about you to perform services on GELS’s behalf, they do so under close instruction from GELS, including policies and procedures designed to protect your information. GELS always provides its partners with the information necessary to achieve the goals for which they cooperate with GELS.
If required by law, GELS may disclose your information to the Police or other public authority (this includes, but is not limited to, the IP address and details of activity suspected of unlawfulness or dishonesty, such as unlawful use of a given form of payment or security risk assessment).
We may share your Personal Data within the GELS Group and with these other organisations:
Transfer outside the EEA
By agreeing to the transfer of your data to third parties, you also agree that third parties may be located outside the EEA. The privacy laws in these countries may not provide the same level of protection as in your country or EEA. Transfers of personal data outside the European Union will be carefully reviewed prior to the transfer taking place to ensure that they fall within the limits imposed by the GDPR. This depends partly on the European Commission’s judgement as to the adequacy of the safeguards for personal data applicable in the receiving country and this may change over time.
Intra-group international data transfers will be subject to legally binding agreements referred to as Binding Corporate Rules (BCR) which provide enforceable rights for data subjects. If GELS share your data outside of the EEA, GELS will rely on standard EU contractual clauses or Privacy Shield Framework that legally allow you to transfer your data and provide the right level of protection.
You have rights under the GDPR. These consist of:
As referred to above, you also have the general right to withdraw the consent you have given us to process your personal data (in respect of our marketing activities) and where this processing is based on what we deem to be our legitimate interest.
GELS may refuse you to implement certain rights from those indicated above in a situation where the implementation of a given right would be in contradiction with the legitimate purpose of data processing or with obligations imposed on GELS by law. For example, we GELS may refuse you to remove your personal data for the period in which GELS is required to keep this data based on legal regulations on anti- money laundering. It's very important that you understand that the laws that give you GDPR are not absolute.
If you want to use one of your above indicated rights - please use proper form and send it to us here [email protected].
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