Frequently asked questions
Why is it a requirement for me to register?
How can I register?
Which lotteries can I take part in with Edenlotto.com?
Is it legal for me to take part from the country I live in?
I’ve forgotten my password / I’m not able to log in at present. What do I do?
How do I edit or update my personal details?
What should I do if I’m experiencing technical issues?
What happens when the draw countdown runs out?
Once the clock on the draw goes down to 00:00:00 you won’t be able to buy any more entry tickets into that particular draw. Please check out the table below for all cut off times. All times displayed are in local time for CET
Please note: Should you purchase a ticket after the cut-off time, it will be kept active and you will automatically be entered into the next draw.
What payment methods can I use?
Which currencies do you accept?
So I’ll be charged in Euros?
Are there deposit limits and if so, what are they?
Do you store my credit card details?
How can I play a single Lottery?
How do I enter a draw using the same numbers as before?
How do I know if I'm a winner?
What does a lottery syndicate mean?
What do you mean by a syndicate share?
What is the syndicate billing cycle?
How are the lottery numbers selected?
Subscriptions (Recurring tickets & Syndicates)
What is a subscription?
How can I cancel a subscription?
What if the payment attempt doesn’t go through?
Winnings & Payouts
How do I know I’ll definitely receive my prizes?
How and when do I collect my winnings?
Is the process any different for Jackpot wins?
How do I withdraw my winnings from my Edenlotto.com account?
Is there a minimum and maximum withdrawal limit?
Security and privacy
How do I know that my personal data and credit card details are secure?
Does Edenlotto.com disclose my data to a third party or other people you work with?
Are my details completely safe?
I’ve just won. Am I required to pay tax on what I’ve won?
Can Edenlotto.com handle my tax related issues?
More than 53.000 players throughout the world trust Edenlotto.com.